Orders and Returns

WHOLESALE CASTER GUARANTEED

Orders can be returned within 30 days of receipt of shipment and should be in new (unused) condition.

If you return because you don’t like the product or change of mind, then you’ll pay the return shipping fee and a 15% restocking fee.

If you received the wrong item accidentally you will receive prepaid shipping.

Please save all packaging material and damaged goods before filing a claim.

For customer service please email us at sales@factorduty.com

Contact us for returns, exchanges, and refunds email us at sales@factorduty.com

Please include your name and sales order number, your issue will be responded to within 24 Hours During Business days